5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property managers want, but also often do not because of a lack of ongoing quality management procedures.
Security guard businesses are unlike any seller a home manager usually hires. If you hire a painter, you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the protector organization is performing their job including running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most instances they likely are, but it is crucial to employ a system of verification and quality management to ensure that problems associated with the deficiency of performing these tasks don’t begin to occur.
In this guide we’ll talk five (5) easy steps to improving your security guard service and attaining what you imagine as your ideal building site security guard.
Screen Your Guards Qualifications
In most nations, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your condition is among those states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that’s being supplied by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb method to display if the protector is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue can tell you a good deal about what to expect from this guard and it gives you an opportunity to ask another guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the company itself, in many cases the guard’s orientation to his delegated property isn’t quite as complete. We predict the orientation for the delegated property”Site Specific Training”. Find out what your website specific training resembles:
• Does it occur at your premises?
• Just how long is each new officer trained?
• Just how long does the security company double lender?
Determine the response to every one of the questions and make certain they match what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website special training to acquire an understanding of what goes into preparing a guard to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as not as a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the Standard security company field supervisor spot checks, the two methods of remote supervision that prove most successful are:
If your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your premises. These tracking systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a method of making certain each guard is safe and alert. Using guards check-in regularly with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions about their responsibilities and duties to ensure they know their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.